Usually, upgrading your MAC OS does not affect your personal files. Below is my response with some instructions. This install would not get past the set up stage, after loading the Canon installation CD-ROM.Ĭanon recommended upgrading MAC OS 10.9.5 Mavericks to at least MAC OS X 10.10 Yosemite.

They were trying to connect their new printer, a Canon TS5100 to their Macintosh computer. This individual had a Macbook professional computer with Macintosh Mavericks operating sytstem installed. I need to update my computer from a 10.9.5 to a minimum of a 10.10, how can I do that without losing my files? This time I received the following request from a customer. If you do not know who your IT Support Provider is, please use the IT Lookup Toolto locate the appropriate support resource for your department.Another information technology problemo in the world order.

Students can contact the Tech Team for assistance with or questions about upgrading their machine to a supported version of macOS.įaculty, Staff, and Employees should contact their IT support unit. Where can I get help with upgrading macOS? Once your computer has successfully upgraded to macOS 10.11 you can use the steps above to upgrade to a supported version of macOS. If you are running macOS 10.10 or lower, you will need to upgrade your computer to 10.11 El Capitan first. To see if your computer can run macOS 11 Big Sur, check Apple’s compatibility info and installation instructions. If you are running macOS 10.11 or newer, you should be able to upgrade to at least macOS 10.15 Catalina. If you are upgrading from an older version of macOS, you may need to also upgrade some of the applications installed on your computer. The process of upgrading your computer varies depending on which version of macOS is currently installed on your computer.Īs of 10.15 Catalina, macOS does not support 32-bit applications. If this is the case, you will need to replace your current computer with a newer model. If your computer does not meet the minimum requirements for Catalina or Mojave, you will not be able to install a supported version of macOS. If you are running an older OS, you can look at the hardware requirements for the currently supported versions of macOS to see if your computer is capable of running them:

If your computer is running macOS 10.14 Mojave or older it will need to be upgraded – make a note of your installed macOS version and your computer’s model and year as that information will be helpful when upgrading macOS.

You’ll see the macOS name and version number, such as macOS Catalina 10.15.5 as well as your computer model and year.

From the Apple menu in the top left corner of your screen, choose About This Mac.

All UVM-owned computers running macOS 10.14 Mojave or older must be updated or replaced as soon as possible to comply with the University Information Security Policy.

Update mac os 10.9 5 to 10.13